Last updated: 25 Feb 2025

LettCorp Singapore Pte Ltd (‘Lett’, ‘we’, ‘us’, and/or ‘our’) is committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA).

By accessing or using our services, you agree to the collection, use, and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

1. Introduction

This Privacy Policy applies to individuals (‘you’ or ‘your’) who provide personal data to Lett or its related companies, whether through our website, services, or other means of communication. It explains the types of data we collect, why we collect it, and how we use, disclose, and safeguard it.

2. Personal Data We Collect

We collect personal data necessary for the provision of our services. This may include, but is not limited to:

• Full name
  
• Contact details (email address, telephone number)
  
• Identification information (e.g., NRIC, passport, driver’s license)
• Residential address
• Business profile (including company and director/shareholder information)
• Photo/video of yourself and your identification document
• Financial data for regulatory compliance
• Information provided during interactions, registrations, and service requests

3. Purpose of Collecting Personal Data

We collect and use personal data for the following purposes:

• Providing and managing our products and services
• Communicating with you, including responding to inquiries and offering support
• Complying with regulatory requirements
• Sending newsletters, updates, and promotional materials (where consent is given)
• Conducting market research and customer satisfaction surveys
  
• Other business-related purposes that are consistent with the nature of our services

4. Collection Methods

We collect personal data through various means, including:

• Directly from you: When you sign up for our services, provide information via forms, email, or during business transactions.
• Automatically: Through cookies or other tracking technologies when you visit our website or use our services. This may include IP addresses, browser types, and device information.
• Third-party sources: Data may be collected from trusted third-party services, such as background checks or identity verification providers.

5. Use of Cookies

We use cookies to enhance your experience when using our website. These cookies help us track specific user interactions or events, such as clicks, form submissions, or other actions, to improve website functionality and provide you with a better user experience.

Event cookies may persist even after the session ends and are used for analytics purposes to help us understand how users engage with our website.

You can disable cookies through your browser settings, but please note that doing so may limit your ability to access certain features of the website and affect the overall user experience.

6. Data Security

LettCorp takes reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We implement security measures such as encryption, firewalls, and secure access controls to safeguard your information.

While we strive to protect your data, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your personal data.

7. Sharing of Personal Data

We may share your personal data with the following parties, in accordance with legal requirements or to provide services:

• Regulatory authorities
• Third-party service providers who assist us with processing your data (e.g., identity verification services, payment processors)
  
• Our legal and financial advisors
• Government agencies or law enforcement bodies where required by law
  
  We do not sell or rent your personal data to third parties.

8. User Rights

As per the PDPA, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Correct: You can request that we update or correct inaccurate or incomplete data.
  
• Right to Withdraw Consent: You can withdraw your consent for the collection, use, or disclosure of your personal data at any time, though this may affect the services we can provide to you.
  
• Right to Data Portability: You can request that we provide your personal data in a format that allows you to transfer it to another service provider.
  
• Right to Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
  
  For any requests related to your rights, please contact our Data Protection Officer at dpo@lettcorp.com.

9. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, we will delete or anonymize your data.

10. Transfer of Personal Data Overseas

In some cases, we may transfer your personal data to third parties outside Singapore for the purpose of fulfilling our services. We will ensure that such transfers are in compliance with applicable data protection laws and that your data is appropriately protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective from the date of publication.

Please review this policy periodically to stay informed about how we are protecting your personal data.

12. Complaints

If you have any concerns about how we handle your personal data, please contact our Data Protection Officer at dpo@lettcorp.com. If you are not satisfied with the resolution of your complaint, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore.

13. Contact Information

For any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us:

Data Protection Officer
Email: dpo@lettcorp.com
Address: 531A Upper Cross Street, #04-97, Hong Lim Complex, Singapore 051531

Office Hours: 9:00am to 6:00pm

14. Miscellaneous

If any provision of this Policy shall be held to be illegal, void, invalid or unenforceable under the laws of any jurisdiction, the legality, validity and enforceability of the remainder of this Policy in that jurisdiction shall not be affected, and the legality, validity and enforceability of the whole of this Policy in any other jurisdiction shall not be affected. 

Nothing in this Policy shall be construed as Lett providing an indemnity to any Customer in relation to any Customer Data or use thereof. Lett expressly excludes liability or any losses which the Customer may suffer on account of Lett’s collection, storage or use of Customer Data in accordance with this Policy. In any event, Lett expressly excludes any liability to the Customer which are in the nature of indirect or consequential losses, special losses, loss of profits, loss of contracts, loss of reputation or goodwill, or other tangential or intangible losses that a Customer may suffer on account of a breach of this Policy by Lett or any of its agents or service providers.